When I think about a sandwich I don’t think about food but a way to deliver difficult feedback. I start by telling the person something they do well. Where possible I try to make it as close to the topic we are discussing. After we have discussed this for a minute or two I then introduce my difficult feedback. Where possible I look at the big picture of the issue discussing how the problem impacts the person and others. If appropriate, I will also give some ideas to help the person to move forward and make the changes required. To complete my feedback I would ask the person if they needed anything from me and remind them of the positives of what they are doing.
Often feedback is very difficult to hear but I find the more open the discussion, the better the outcome. By using the feedback sandwich, the person becomes less defensive because the news has been softened by positive feedback. It is a system that works well and has an overflowing impact of developing respect between the people involved.
A win/win for everyone, the feedback sandwich is: